Discover the Essential Role of Our Scanner System in Ensuring Accuracy and Speed

As a Full-Ser­vice Phar­ma­ceu­ti­cal Provider, Our Logis­tics Depart­ment is Extreme­ly Ver­sa­tile. We go beyond mere stor­age and ship­ping, offer­ing our clients ser­vices such as returns and com­plaint man­age­ment, prod­uct recalls, and the prop­er dis­pos­al of phar­ma­ceu­ti­cals. With over 25 years of expe­ri­ence in the phar­ma­ceu­ti­cal and health­care indus­try, care and reli­a­bil­i­ty are always at the fore­front of our processes.

To ensure that our med­ical prod­ucts and phar­ma­ceu­ti­cals meet the high­est qual­i­ty stan­dards, we strict­ly adhere to GDP (Good Dis­tri­b­u­tion Prac­tice) guide­lines in all our work­flows. A key com­po­nent of this is our scan­ner sys­tem, which ensures the trace­abil­i­ty of every item. This sys­tem sup­ports us in all process­es from goods receipt through pick­ing and ship­ping to returns man­age­ment. Every employ­ee in our logis­tics depart­ment is equipped with a hand­held scan­ner to man­age the products.

In goods receipt, we check whether the deliv­ery is com­plete and con­tains the cor­rect prod­ucts. The goods are then stored at a des­ig­nat­ed loca­tion. Using the scan­ner, the prod­uct code is linked to the stor­age loca­tion code. In our ERP sys­tem, we can see which goods are locat­ed where and in what quan­ti­ty. The code con­tains impor­tant infor­ma­tion such as name, batch num­ber, ser­i­al num­ber, and quan­ti­ty. Every move­ment of the goods is accu­rate­ly doc­u­ment­ed, and all data and changes are acces­si­ble in real-time.

Dur­ing pick­ing, each employ­ee uses a hand­held scan­ner to avoid errors and ensure seam­less trace­abil­i­ty of the goods. The scan­ner dis­plays cus­tomer orders. Each prod­uct is scanned to ensure that the cor­rect goods in the cor­rect quan­ti­ty are picked and to mon­i­tor the path of the goods: from their loca­tion to arrival at the cus­tomer and the quan­ti­ty delivered.

In returns man­age­ment and prod­uct recalls, the scan­ner also plays an impor­tant role. It is used to check incom­ing goods and ensure that they are gen­uine phar­ma­ceu­ti­cals and not coun­ter­feits. Addi­tion­al­ly, the scan­ner reg­is­ters the fur­ther han­dling of the goods: whether they are to be dis­posed of or rein­te­grat­ed into stock.

Our COO, Har­ald Rohatsch, explained, “Through the train­ing process, employ­ees quick­ly rec­og­nize that the scan­ner is a help­ful tool.” In cas­es of incor­rect scans, the scan­ner emits warn­ing sig­nals to indi­cate errors. With a large dis­play and user-friend­ly han­dling, the scan­ner is easy to oper­ate and extreme­ly robust. “Espe­cial­ly in the area of errors, we have had pos­i­tive expe­ri­ences, reduc­ing the error rate by more than half. Our error rate is now below 1%,” con­firmed Rohatsch.

Our clients great­ly appre­ci­ate our care and pre­cise work. Dur­ing reg­u­lar audits by the region­al gov­ern­ment as well as by clients, we con­sis­tent­ly achieve excel­lent results. Our goal is to con­tin­u­ous­ly improve the high-qual­i­ty stan­dards of phar­ma­ceu­ti­cals and patient safety.