Case Study

Scalable Solutions for Sustainable Market Success

As the business continued to grow in the German market, increasing logistics and compliance requirements called for a more centralized and efficient supply chain setup. Together with MSK, a solution was developed to streamline operations, ensure regulatory compliance, and provide a solid foundation for future growth.

About Ibisqus

Ibisqus Deutschland GmbH is part of the internationally active IBI Group, headquartered in Italy, and has established itself as a trusted partner in the German hospital pharmaceutical market. With a strong focus on quality, reliability, and operational excellence, the company supplies healthcare institutions, wholesalers, and purchasing organizations across Germany.

As a member of the IBI Group, Ibisqus benefits from extensive biotechnological expertise and advanced manufacturing capabilities. Drawing on decades of experience in the production of injectable antibiotics and the use of innovative technologies, the company is committed to delivering consistent product quality and ensuring a secure supply of essential medicines.

The Challenge

As the company expanded in the German market, growing logistics and compliance requirements created the need for a more centralized and efficient supply chain structure. Together with MSK, Ibisqus aimed to implement a solution that would simplify operations, ensure full regulatory compliance, and provide a scalable foundation for future growth.

  • Centralized management of all supply chain processes
  • Efficient order-to-delivery execution
  • Full compliance with GDP and GMP requirements
  • Integration of returns, recall, and quarantine processes
  • Quality management support, including SOP maintenance
  • Reduced administrative burden through outsourcing of operational tasks
  • Greater transparency and process security across the supply chain
  • A scalable foundation for future growth

our Solutions

MSK provides Ibisqus with a fully integrated supply chain solution. We manage the entire logistics process, from warehousing and inventory management to order fulfillment and distribution, while also handling all customer-related and quality management services.

Logistics

  • GDP-compliant warehousing across multiple temperature ranges (+15–25°C and +2–8°C)
  • Management and execution of nationwide distribution
  • GMP-compliant quarantine and blocked stock storage

Order Management
  • Management and monitoring of the order fulfillment process
  • Accounts receivable management
  • Transparent reporting and performance tracking

Customer Service
  • Dedicated customer service and hotline support
  • Fast and reliable response to customer inquiries and business requirements
  • Order entry and processing for all customer orders
  • Management of complaints, returns, and follow-up actions

Quality Management

  • Development and maintenance of SOPs and quality management documentation

  • Support in implementing regulatory requirements

  • Continuous assurance of compliance

Impact

The optimized processes deliver measurable efficiency gains while increasing transparency, security, and flexibility across the entire supply chain.

100%

Compliance

Ensuring full GDP and GMP compliance across the entire supply chain

99,9%

Accuracy


Consistently reliable order fulfillment with minimal processing errors

100%

Integration

Fully integrated processes from order intake through to delivery

<24h

Response Time


Quick and flexible processing of customer requests through a high-performing customer service team

100%

Transparency

End-to-end visibility enabled by centralized coordination and clear process structures

18+

Years

Strong partnership driven by trust, innovation, and continuous development

100%

Flexibility

High flexibility in responding to customer requirements and market changes

100%


End-to-End Service


Comprehensive management of all processes from order intake to delivery

Ibisqus on Its Collaboration with MSK

Since March 2008, we have relied on our partnership with MSK Pharmalogistic. Looking back on the development of this collaboration, we can report only positive experiences, as MSK has consistently proven to be a reliable, trustworthy, and highly competent partner.

The customer service team is perceived by our customers as knowledgeable, flexible, responsive, and consistently friendly. The entire logistics operation, from inbound delivery and warehousing to final distribution, meets our highest expectations and demonstrates a strong customer-focused approach, even in challenging situations.

The well-designed service concept and outstanding service quality enable us to differentiate ourselves in the market. MSK provides a level of flexibility that is truly exceptional and available whenever we need it.

Frank Sprau
CEO, Ibisqus GmbH

The partnership between Ibisqus and MSK demonstrates how a strategically managed and fully integrated supply chain can become a true competitive advantage. By combining logistics expertise, exceptional service quality, and a strong customer-focused approach, MSK delivers a solution that not only meets current business requirements but also supports sustainable future growth.

More than just a logistics provider, MSK acts as a trusted long-term partner. Through continuous process optimization, operational flexibility, and the ability to adapt to evolving market demands, MSK helps strengthen Ibisqus’ position in the market and supports its long-term success.

Discover how MSK can help make your supply chain more efficient, reliable, and ready for future growth.
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